Shipping policy

Shipping:

When placing your order, be sure to enter the full correct address, including apartment, suite, and unit numbers. We do not recommend using PO box shipping address due to shipping restrictions with our carrier (USPS). If you need to update your shipping address, email info@lohvessentials.com immediately. If your order is shipped prior to your address being updated, it is your (the customer’s) responsibility to contact USPS to update your shipping address and or reroute the order package if needed.

Please be advised, if we are unable to validate your shipping address, your order may be cancelled and refunded to you.

If your package is returned to sender (LOHV ESSENTIALS) for any reason, you will be issued a refund minus shipping costs.

We are not responsible for any customs fees, duties, and or taxes. Our shipping fee will be clearly articulated to you alongside the service and estimated transit time during checkout for your order.

Shipping Issues

If your order was shipped and is showing unusual tracking updates (tracking may show only the label was created), email us at info@lohvessentials.com with your order number so that we can assist with re-processing your shipment.